Purpose
Why this policy exists
This page explains the consent model used for SMS communications, aligned with U.S. requirements such as TCPA, CTIA guidance, and common carrier expectations.
Consent disclosure
What users agree to
By providing a phone number and opting in, the user expressly consents to receive SMS messages from OKUL or the business using OKUL for purposes such as appointment confirmations, service updates, follow‑ups, and customer support.
Message frequency may vary. Message and data rates may apply. Consent is not a condition of purchase.
Opt‑in
How consent is collected
OKUL's AI phone receptionist is the primary way businesses use OKUL to text their customers. The consent method actually used today is a verbal ask made during the call, recorded and logged at the moment of consent.
- Explicit verbal consent during a phone call — asked by the AI receptionist, recorded and logged
The consent question is asked once per call. If the caller declines, nothing is logged and no text is ever sent.
Verbal consent script
During the call, the AI receptionist asks: “Would it be okay if we text you updates about your request?” If the caller agrees, they immediately receive a one-time confirmation text: “You're now opted in to receive text updates from [Business]. Reply STOP to unsubscribe. Msg&data rates may apply.”
Scope limitations
Messages must remain within the scope of the original consent given by the user.
Example
What a real opt‑in looks like
A caller contacts a business that uses OKUL to request service — for example, lawn care. Near the end of the call, once the details are confirmed, the AI receptionist asks: "Would it be okay if we text you updates about your request?" The caller answers yes. The system immediately logs the consent — phone number, timestamp, and which script version was used — and sends a one-time confirmation text: "You're now opted in to receive text updates from [Business]. Reply STOP to unsubscribe. Msg&data rates may apply." If the caller had declined, nothing would be logged and no text would be sent.
For an unedited transcript excerpt and delivery confirmation from a real call, see our verbal opt‑in example.
Opt‑out
How users stop messages
Users may opt out of SMS communications at any time by replying STOP to any message. After opting out, no further SMS messages will be sent unless the user opts in again.
Users may reply HELP to receive information about the sender and contact details.
Recordkeeping
What we retain for compliance
- Phone number
- Date and time of opt‑in
- Method of opt‑in (verbal, during the call)
- Consent language presented at the time of opt‑in
These records are retained for compliance and audit purposes.
Prohibited
What is not allowed
- Spam or unsolicited marketing
- Purchased or scraped phone number lists
- Messages outside the scope of the original consent